Jacket Mary Coffee

organic cotton

linen

organic muslin cotton

Deliveries

We deliver products from Monday to Friday, except on national holidays. Standard delivery: up to 7 working days. Express delivery: 1-3 working days. Deliveries are performed by professional carriers.

We are unable to guarantee delivery of an order, if the address has been typed incorrectly. Delivery is considered completed once signed upon delivery at the provided address, which can be a home or an office address. 

If you refuse delivery of any order you placed or if the delivery is rejected due to an incorrect delivery address, the item will be returned to our warehouse. You will receive a refund for the merchandise and tax paid deducted of 10 euros, but shipping charges are non-refundable. In this case the 'Buyer' is responsible for the return shipping costs.

General Policy on Returns

Our policy lasts 14 days. If 14 days have gone by since the day you have received your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Returns and Refunds

If due to some reason within 14 days after your purchase, you would like to return the item and to receive a refund, kindly contact us through the Contact Form on the website.

The product for return and refund should be properly packaged and shipped to the following address:

Please, kindly note, that by return, the item should be sent with a tracking number, to avoid a possible loss of the package.

The shipping costs of for the returning items are the responsibility and expense of the Buyer and are non-refundable. Only in case of return of damaged items (damage caused by our error) the shipping costs of the returned items are refunded to the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations, where no refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery date

* Any item has been washed or worn: the 'Buyer' can try on the clothes to check the size and shape but cannot wear them;

Once your refund is approved, it will be processed, and credited automatically to your credit card or original method of payment, within 5 working days after item conditions and refund confirmation. The regular refunds include the purchase price and the shipping costs paid by the customer when the purchase was made.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through the Contact Form on our website.


Exchanges

If you need to exchange an item within 14 days from the purchase date, kindly, send us an email through the Contact Form on the website and advise us, if you want to exchange this item for the same one, but in different size or color or you would like to substitute it with a similar item.

The product for exchange should be properly packaged and shipped to the following address:

Please, kindly note, that by exchange, the item should be sent with a tracking number, to avoid a possible loss of the package.

The shipping costs of the returning items for exchange are the responsibility and the expense of the Buyer and are non-refundable. Only in case of exchange of a damaged item (damage caused by our error), the shipping costs are refundable.

There are certain situations, where no exchanges are possible:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery date

* Any item has been washed or worn: the 'Buyer' can try on the clothes to check the size and shape but cannot wear them;

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

PeterJoKids reserves the right to modify this policy, so please review it before placing an order. Changes and clarifications will take effect immediately upon their posting on the website.

In case of questions or doubts, please, kindly contact us through our Contact Form on the website.

 

PETER JO - Natural clothing, belongs to Earth